alt Hacker NewsI also had an issue with the power button on my FP4, sadly it became stuck _on_ so the phone just bootlooped and was immediately unusable.
I ended up posting it for repair, over Christmas, which did take about 2 weeks but it was fully covered by the warranty.
I've successfully replaced the USB port after accidentally filling it with sand once, and that was trivial apart from UPS losing the package the first time. I really do appreciate the repairability, even if it could be better.
You're right that I maybe phrased it too harsh, the repairability _is_ a great feature. And of course, they do more by checking supply chains for some of the parts. The thing is, if your part is not available, you're stuck with their repair service. It surprises me they don't offer all parts.
Great though, that they resolved yours within the scheduled time!