It was impossible to do this through the app (a website opened from the app XD) or the website.

When creating the ticket,a chat opens and a warning appeared: "By continuing, you agree that your data will be used to train AI models. See the Privacy Policy for how to opt out."

Does this mean it's impossible to get support if I don't want AI?

After disgustingly evading Grok's support AI, was it possible to open the ticket to disable data sharing for AI training and therefore cancel future support? XD