I agree with your descriptions of the terms, but I think there's often a divergence between empathy (which I find great) and reflecting people's feelings (which I find good with caution). I want people to understand and help each other. But in some situations, reflecting people's feelings encourages them to make poor decisions. I should always provide a space for people to speak without scorn and with understanding, but I don't want to give a false impression of my concerns. Acknowledging that someone's life sucks is subtly different from acknowledging it aloud, and sometimes the subtlety is crucial.