> He's a non-technical founder building an AI-powered business.
It sounds like he's building some kind of ai support chat bot.
I despise these things.
Totally agree with your point. While I can't say specifically, it's a traditional (German) business he's doing vertically integrated with AI. Customer support is really bad in this traditional niche and by leveraging AI on top of doing the support himself 24/7, he was able to make it his competitive edge.
And the whole article is about promoting his benchmarking service, of course.
The whole post is just an advert for this person's startup. Their "friend" doesn't exist...