alt Hacker NewsThere's a lot of complaints about externalities, especially when a power cut stopped all the vehicles in a city recently.
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seanmcdirmid • today at 5:34 PM
I think parent was talking about how users of the service were very satisfied with it, not about externalities.
I'm not commenting on the externalities. For that I'd also cite economic impact, job loss, occasional emergency services issues, etc. I'm saying the experience when you yourself are taking a ride. I haven't met a single person who's said "this sucked - I'm going back to Uber".