I just checked - frustrated customers isn't a metric we track for performance incentives so no, they do not.
Even if you do track them, if 0.1% of customers are unhappy and contacting support, that's not worth any kind of thought when AI is such an open space at the moment.
alt Hacker News
Even if you do track them, if 0.1% of customers are unhappy and contacting support, that's not worth any kind of thought when AI is such an open space at the moment.