alt Hacker NewsYes but no. Do you know how many people call support in legacy industries, ignore the voice prompt, and demand to speak to a person to pay their recurring, same-cost-every-month bill? It is honestly shocking.
There are legitimate support cases that could be made better with AI but just getting to them is honestly harder than I thought when I was first exposed. It will be a while.
Demanding a person on the phone use the website on your behalf is a great life hack, I do it all the time. Often they try to turn me away saying "you know you can do this on our website", I just explain that I found it confusing and would like help. If you're polite and pleasant, people will bend over backwards to help you out over the phone.
With "legacy industries" in particular, their websites are usually so busted with short session timeouts/etc that it's worth spending a few minutes on hold to get somebody else to do it.