alt Hacker News> I'm paying for a service now that has become almost unusable, with absolutely NO means of support to fix it.
Isn’t the future of support a series of automations and LLMs? I mean, have you considered that the AI bot is their tech support, and that it’s about to be everyone else’s approach too?
Support has been automated for a while, LLMs just made it even less useful (and it wasn't very useful to begin with; for over a decade it's been a Byzantine labyrinth of dead-ends, punji-pits and endless hours spent listening to smooth jazz).