In large organizations motivated reasoning trumps ethics. Behavior starts working along incentive gradients like an ant heap. Spend enough time in an environment like that and you learn to frame every selfish decision as good for the customer.
I think maintaining ethics in large organizations is one of the main challenges of our time, now that mega corps dominate our time and attention.
> Spend enough time in an environment like that and you learn to frame every selfish decision as good for the customer.
This reminds me of "in order to save the environment, we are going to delete all of your recordings older than 2 years, in 2 weeks. You can't download them."