alt Hacker NewsAfter owning a product, I've developed a lot of sympathy for the people outside of engineering who have to put up with us. Engineers love to push back on estimates, believing that "when it's done" is somehow acceptable for the rest of the business to function. In a functioning org, there are lot of professionals depending on correct estimation to do their job.
For us, an accurate delivery date on a 6 month project was mandatory. CX needed it so they could start onboarding high priority customers. Marketing needed it so they could plan advertising collateral and make promises at conventions. Product needed it to understand what the Q3 roadmap should contain. Sales needed it to close deals. I was fortunate to work in a business where I respected the heads of these departments, which believe it or not, should be the norm.
The challenge wasn't estimation - it's quite doable to break a large project down into a series of sprints (basically a sprint / waterfall hybrid). Delays usually came from unexpected sources, like reacting to a must have interruption or critical bugs. Those you cannot estimate for, but you can collaborate on a solution. Trim features, push date, bring in extra help, or crunch. Whatever the decision, making sure to work with the other departments as colaborators was always beneficial.
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> Trim features, push date, bring in extra help, or crunch.
There are problems with all of these. The company knows they can sell X of the product for $Y (often X is a bad guess, but sometimes it has statistical range - I'll ignore this for space reasons but it is important!). X times Y equals gross profit. If the total costs to make the feature are too high the whole shouldn't be done.
If you trim features - the affects either the number you can sell, or the price you can sell for (sometimes both).
If you push the date that also affects things - some will buy from a competitor (if possible - and the later date makes it more likely the competitors releases with that feature).
Bring in extra help means the total costs goes up. And worse if you bring them in too late that will slow down the delivery.
Crunch is easiest - but that burns out your people and so is often a bad answer long term.
This is why COMPANIES NEED ACCURATE ESTIMATES. They are not optional to running a company. That they are impossible does not change the need. We pretend they are possible because you cannot run a company without - and mostly we get by. However they are a fundamental requirement.
>>>> In a functioning org, there are lot of professionals depending on correct estimation to do their job.
A side effect is, no there aren't. Allow me to explain that catty remark.
The experienced pro's have figured out how to arrange their affairs so that delivery of software doesn't matter, i.e., is someone else's problem. The software either arrives or it doesn't.
For instance, my job is in technology development for "hardware" that depends on elaborate support software. I make sure that the hardware I'm working on has an API that I can code against to run the tests that I need. My department has gone all-in on vibe coding.
Customers aren't waiting because the mantra of all users is: "Never change anything," and they can demand continued support of the old software. New hardware with old software counts as "revenue" so the managers are happy.
This is true, but the problem is that engineers are being asked to over-extrapolate given the evidence, and expected to own that extrapolation despite the paucity of evidence to make a good estimate.
I *HATE* estimating roadmaps, because it feels unfair. I'm happy to estimate a sprint.
I agree. Software engineering is basically the only industry that pretends this is professionally acceptable. Imagine if government staff asked when a bridge would be done or how much it would cost and the lead engineer just said "it's impossible to estimate accurately, so we wont. It's a big project tho".
Estimating in software is very hard, but that's not a good reason to give up on getting better at it
It all starts with sales and marketing cramming every possible feature and half-rumour they heard about competitors' features into a 6 month project deadline. That's a long time, 6 months, no? How hard can it be? Respectfully, it'll be done when it's done.
You're saying it would be convenient for you to know the future. It would also be convenient for me. That said, if you haven't done very similar work in the past, it's very unlikely you'll know exactly how much time it will take.
In practice developers have to "handle" the people requesting hard deadlines. Introduce padding into the estimate to account for the unexpected. Be very specific about milestones to avoid expectation of the impossible. Communicate missed milestones proactively, and there will be missed milestones. You're given a date to feel safe. And sometimes you'll cause unnecessary crunch in order for a deadline you fought for to be met. Other times, you'll need to negotiate what to drop.
But an accurate breakdown of a project amounts to executing that project. Everything else is approximation and prone to error.
I used to work in the semiconductor industry writing internal tools for the company. Hardware very rarely missed a deadline and software was run the same way.
Things rarely went to plan, but as soon as any blip occured, there'd be plans to trim scope, crunch more, or push the date with many months of notice.
Then I joined my first web SaaS startup and I think we didn't hit a single deadline in the entire time I worked there. Everyone thought that was fine and normal. Interestingly enough, I'm not convinced that's why we failed, but it was a huge culture shock.