When customers ask when feature X will be ready, they sure have an idea of done in their mind.
Sure, so extract the customer's definition of done as part of requirements analysis process and write it down. Get them to agree in writing, including the explicit exclusion of other things that aren't part of their idea of done.
alt Hacker News
Sure, so extract the customer's definition of done as part of requirements analysis process and write it down. Get them to agree in writing, including the explicit exclusion of other things that aren't part of their idea of done.