>Regardless of who is at fault, you are losing a lot of customers that way.

Don't know. Germans are stingy. I'm German, I live in Germany yet I don't even localize my software to German anymore because German downloads wouldn't convert in any meaningful way. (Even when I had German localization).

It's just anecdotal of course but every other dev I talked to would confirm this unless they had some very germany-specific product.