This could be stated much more succinctly using Jobs to be Done (which is referenced in the first few paragraphs):

Your customers don't want to do stuff with AI.

They want to do stuff faster, better, cheaper, and more easily. (JtbD claims you need to be at least 15% better or 15% cheaper than the competition -- so if we're talking "AI", the classical ML or manual human alternative)

If the LLM you're trying to package can't actually solve the problem, obviously no one will buy it because _using AI_ OBVIOUSLY isn't anyone's _job-to-be-done_