alt Hacker NewsI know many companies that have replaced Customer Support agents with LLM-based agents. Replacing support with AI isn't new, but what is new is that the LLM-based ones have higher CSAT (customer satisfaction) rates than the humans they are now replacing (ie, it's not just cost anymore... It's cost and quality).
Well I as a Customer who had to deal with AI bots as Customer Service have significantly lower Customer Satisfaction. Because I don't wanna deal with some clanker. Who doesn't realy understand what I am talking about.