> But the reality is most banks treat their digital infrastructure like legacy plumbing - it works well enough that nobody wants to risk touching it.
They don't seem to have nearly the same concern for their online banking web UIs, though. Or even the UIs presented on screen at ATMs.
Not that it justifies arbitrary UI updates but that has a different risk profile. It would be a potentially existential crisis for a bank to (for example) push an update to backend systems that credits one account without debiting another, especially at scale. In comparison, changing the graphical interface of clients which connect to those systems has a rather isolated blast radius.