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jlund-molfesetoday at 5:34 AM3 repliesview on HN

In the old days, you'd take a survey on a McDonald's receipt and get a coupon for a free fry or something. These days, every product will sign you up for a newsletter without consent, ask for a review, or beg you to spend your time on a survey after the smallest interaction. Everything from the Art Institute of Chicago to Cava (a fast casual restaurant). And it's not just once, they'll send you reminders too. In-app, the prompts stack up on each other. I dread opening Jellyfish because I know I'll have to click through more than one pop up every time I want to check something quick. No, I still don't want to go to your conference, I'm trying to get work done.

Why can't they at least offer something of small value, like 10% off your next food order, or some API credits, so it's a fairer exchange? I guess because everyone's doing it, no individual product gets penalized for annoying their users.

There are exceptions of course, like Kagi. But they're far and few between.


Replies

krannertoday at 5:51 AM

When they send these 30-question surveys, surely they must be aware that the people who respond are not a random sample of the customer population but a sample of the subpopulation that is willing to take a 30-question survey for them?

show 1 reply
avhceptiontoday at 8:30 AM

Often, they'll ask for the review before I even had the time to really use the product. Like, I've just laid my hands on this thing, how am I supposed to know anything yet?!

ozimtoday at 10:06 AM

I have trash mail box that I don’t really open besides clicking confirmation links.

I also use Firefox relay just to vary stuff a bit to throw wrench into tracking.