I think the value is lost on the end user, but it’s more readily apparent to everyone above them.

I’ve talked to many non engineering managers that love Jira, love the reports, the way they can see work flows, do intake etc.

Engineers and even alot of engineering managers loathe it, largely, but I think we’re the collective afterthought

Also, FWIW, a lot of pain people have with Jira is self inflicted by the people who setup the instance and how it works, vs vanilla Jira