> 3) New engineer comes in and panics

> 4) Ends up using a "managed service" to relieve the panic

It's not as though this is unique to cloud.

I've seen multiple managers come in and introduce some SaaS because it fills a gap in their own understanding and abilities. Then when they leave, everyone stops using it and the account is cancelled.

The difference with cloud is that it tends to be more central to the operation, so can't just be canceled when an advocate leaves.