All the hardware and network issues are on them. I agree that you still need your own people to support you applications, but that is only part of the problem.
I've got thousands of devices over hundreds of sites in dozens of countries. The number of hardware failures are a tiny number, and certainly don't need 24/7 response
I've got thousands of devices over hundreds of sites in dozens of countries. The number of hardware failures are a tiny number, and certainly don't need 24/7 response
Meanwhile AWS breaks once or twice a year.