This is quite misleading... From the article:

“When the Waymo vehicle encounters a particular situation on the road, the autonomous driver can reach out to a human fleet response agent for additional information to contextualize its environment,” the post reads. “The Waymo Driver [software] does not rely solely on the inputs it receives from the fleet response agent and it is in control of the vehicle at all times.” [from Waymo's own blog https://waymo.com/blog/2024/05/fleet-response/]

What's the problem with this?