alt Hacker NewsMy experience has been that a hell of a lot of “automation” doesn’t automate much, but is used as an excuse to make people do work that didn’t used to be their job.
My experience has been that a hell of a lot of “automation” doesn’t automate much, but is used as an excuse to make people do work that didn’t used to be their job.
It gives upper management a dashboard into what's going on that they can see and manage. They get to watch more lines go up, which to them is well worth the added costs.