Absolutely no developer is going to search through issue trackers. Are you comparing that to while you are actually in your terminal telling the agent at to update the file with what you are doing and why?

How many developers actually want to ruin their flow and use a bloated CRM or Jira that has some type of inane workflow set up by the PMO compared to just staying in the terminal.

If there is any change to the initial contract, there is change order - you put that through the same workflow.

And do you really want to use how the government works as the model of efficiency? No, this is coming from a right wing government hater or libertarian that says we don’t need government. But I’ve worked in the pub sec department of consulting (AWS ProServe WWPS).