logoalt Hacker News

havblueyesterday at 7:23 PM3 repliesview on HN

I remember back in high school, everyone would have an Eddie Bauer backpack except the random person with a Jansport. People would always insist on how you had to take advantage of the quality guarantee:

"You have a bent zipper and a small tear after lugging your books for years? Great! Take it to the store and argue with them that it's defective until they give you a new backpack!"


Replies

lotsofpulptoday at 12:00 AM

You did’t even have to argue with Jansport. The threading was coming undone on my 15 year old Jansport backpack, so I mailed it in, they fixed it, and sent it back to me. Still using it almost 30 years after originally buying it,

madcaptenoryesterday at 7:34 PM

LL Bean used to have a similar return policy but people started abusing it; now you only have a year.

show 1 reply
bitwizeyesterday at 7:46 PM

I still main a Jansport backpack for taking my laptop in. It has minor wear and tear but works great after >10 years.