I used to be an Eddie Bauer customer, but the quality of even their basic clothes (think business casual "docker" pants) rapidly diminished and their technical/functional gear was never remotely in the same category as Patagonia or Arc'teryx.

I still hold out hope for Patagonia in the post Yvon Chouinard era.

Their quality and customer service remain top-tier. Hell, they repaired my puffy jacket's zipper for free--hopefully it will have another decade of hard use.