alt Hacker NewsThat's a huge friends group! :)
You don't need to email the sales team unless you have questions about the policy. It should be clear that "groups of friends" are eligible from the text you quoted.
You just need to spend 2 minutes filling out a brief form that's integrated in the server setup process if/when you have more than 10 users on your server. We enjoy hearing the brief notes users provide about how they are using Zulip. Is that too much to ask in exchange for reliably delivering you a service that you use every day?
It takes quite a bit longer to install a self-hosted server or configure an organization for thousands of users than to fill out the form -- I'd expect most people to spend more than 2 minutes creating a VM before they even get to running the installer. I'd expect that nicely configuring a Discord server for 2K people takes hours.
Is there something that we could change in the website that would make it obvious this is not an onerous process? The purpose of the section is to make clear that self-hosting Zulip is free for this sort of non-incorporated community use ... but we do need to have some eligibility process where you describe what you are, or it's free for Amazon too.
Not the original commenter, but I have faced similar friction from people who are not grandmas or quarterbacks. I don't particularly agree with its tone, but I agree with the original commenter's general message.
I won't be so confident to identify what it is, but there is something that causes "end users" to bristle at Zulip.
Where I'm coming from, everyone uses Slack. I spearheaded an effort to switch to Zulip because our Slack server is on a free plan and our messages get sucked into the void after 60 days now. Everyone agrees that this is bad, and that we don't have the money for Slack premium (we're an academic organization, so AFAICT we wouldn't even have to self-host to avoid paying), and yet so many people do not want to switch. Here are some common responses I've gotten:
* I refuse to use another messaging app and Slack is nonnegotiable for some of my collaborators.
* I don't want to learn a new UI.
* I don't want to learn a new UI that isn't basically the same as Slack.
* I will only switch if everyone else switches.
This is half a social problem ("I will only be receptive if everyone is using this"), but I do think there is some legitimate friction in Zulip's UI. I am fairly confident that we could successfully switch to Zulip if the Slack dissenters could be convinced to use Zulip --- or if Zulip could somehow be coerced into being more Slack-like.
As the "agent of change" at my organization, I felt like the resources Zulip provides are lacking in what I really need. Like I know there are technical details on how to move to Slack (https://zulip.com/help/moving-from-slack), but what I really need is help with the above: convincing people to try and acclimate to the UI. And yeah, I kind of agree that a 2 minute video on how to use Zulip is not the resource I need since it presupposes a degree of openness and cooperation that I don't have access to.
These are somewhat disorganized thoughts, but happy to expand upon anything if you're interested. I really do want to successfully move our org to Zulip since I'm tired of our messages disappearing.