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deauxtoday at 2:21 AM1 replyview on HN

> That is because Facebook have already gone out of scale and no reasonable human can handle those appeals anymore.

You've been brainwashed. How can you seriously make this statement?

Meta has $200 _billion_ revenue.

Amazon employs _1.56 million_ people worldwide.

Meta could absolutely hire a million support workers and handle the appeals. They don't, but they could. Smaller social networks would be ideal, but not the only option. You can legislate a requirement of human support availability for gatekeeper platforms.


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3371today at 2:46 AM

I wholeheartedly agree companies are doing so bad on customer support nowadays, but I'd argue that there will slways be more fake users than any size of human customer support can take, especially in the age of AI.

I honestly believe it's a battle no one can win.

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