We handle 200x their request load on two Hetzner servers.

A profitable customer? How would Hetzner know if you're profitable or not?

I've hosted side projects on Hetzner for years and have never experienced anything like that. Do you have any references of projects to which it happened?

I have heard of hetzner terminating customer relationships if too many legal complaints are filed against your VPSes.

But not because of being "not a profitable customer". Mind sharing some links here?