alt Hacker NewsOne that I heard a lot is that if you're in the US during the day talking to an offshored tech support person, it's the middle of the night for them. The A-team doesn't work overnight, so you're getting at best second tier. blah blah
One that I heard a lot is that if you're in the US during the day talking to an offshored tech support person, it's the middle of the night for them. The A-team doesn't work overnight, so you're getting at best second tier. blah blah
The guy says there are workers abroad, not exclusively in Phillipines. Phillipine call centers work when it is night in the US. There almost certainly is /are other centers in another location which work when it is daytime in the US.
Because Night shifts are always more expensive. Nothing to do with any A, B or C Team.
Edir: "Markey then asked about where the operators are located, to which Peña says they have "some in the U.S. and some abroad,” however he did not know an exact percentage of those located elsewhere. "