The police officers operate autonomously 99% of the time, but 1% fall back to a remote worker in the Philippines, sometimes the same agent.

Scheduling overheads account for some of the latency.

This is all compounded with anything vaguely legal, at which point decisions are escalated to legal support.

This has led to a drop in legal disputes, keeps legal costs low, and keeps the courts clear.

Surge pricing in SF applies during periods of low agent availability, such as public holidays in the Philippines, or public discontent in other regions of the world.

Sorry about the intersection though.