alt Hacker News> In business communications, I believe it's common courtesy to respond to emails within 24 hours.
Sounds funny because I only read mails when someone tell me about them on MSTeams.
Between IM, supports tickets and jira stories I don't really see the point of emails anymore. If it is something that has an SLA tickets seem to be the way to go, if not Teams. If it is an urgent matter, mentioning my name or calling me will be a quicker way to go. Email seem to be in that weird place where some people still seem to want to insert invisible business matters in an ocean of junk and automatized mails/notifications you generally never subscribe yourself but ends up subscribed by default when given access to resources/applications.
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Teams may work for your internal messages but if you deal with anyone outside of your own employer email is still the standard for communication. Not every piece of business that gets done fits into a ticket system.
Primarily, email gets used for customer-facing comms (they aren't in Jira). It also gets used for lots of system notifications that could probably be moved to Slack, but inertia is a bitch and they remain in email.
Just because one doesn’t see the point doesn’t mean one doesn’t exist.
Each communication tool has its strengths, namely managing interruptions.
People using one’s attention as their inbox directly with DM vs a when you can get to it email can be easily mismanaged.
It’s different for each job.
(1) I don't have Jira, (2) I don't want to fill out a SLA ticket, (3) I don't use Teams, (4) I don't know your phone number and/or prefer to deal with things in writing.
Email works because: (a) it is ubiquitous, (b) you don't have to pay for some proprietary software to use it, (c) you remain in control of your data (no IM messages suddenly disappearing), (d) you have a permanent, local, copy of what was said in writing, (e) it's often the standard court-recognised form of communication, other than post, for things that matter legally (e.g. sending notices).
That's not to say that email isn't without many defects. But it's still the best we have for many work-related use cases.