GitHub Issues as a customer support funnel is horrible. It's easy for them, but it hides all the important bugs and only surfaces "wanted features" that are thumbs-up'd alot. So you see "Highlight text X" as the top requested feature; meanwhile, 10% of users experience a critical bug, but they don't all find "the github issue" one user poorly wrote about it, so it has like 7 upvotes.

GitHub Codespaces has a critical bug that makes the copilot terminal integration unusable after 1 prompt, but the company has no idea, because there is no clear way to report it from the product, no customer support funnel, etc. There's 10 upvotes on a poorly-written sorta-related GH issue and no company response. People are paying for this feature and it's just broken.