logoalt Hacker News

meinersburyesterday at 11:03 AM7 repliesview on HN

This is the WolfSSL maintainer's response[1]

> This ticket is rather long and has a lot of irrelevant content regarding this new topic. If I need to bring in a colleague I do not want them to have to wade through all the irrelevant context. If you would like, please open a new issue with regards to how we support middlebox compatibility.

The author turns this into:

> The GitHub issue comment left at the end leads me to believe that they aren't really interested in RFC compliance. There isn't a middleground here or a "different way" of implementing middlebox compatibility. It's either RFC compliant or not. And they're not.

This is a bad-faith interpretation of the maintainer's response. They only asked to open a new, more specific issue report. The maintainer always answered within minutes, which I find quite impressive (even after the author ghosted for months). The author consumed the maintainer's time and shouldn't get the blame for the author's problems.

[1]: https://github.com/wolfSSL/wolfssl/issues/9156


Replies

YZFtoday at 7:49 AM

The author has spent a lot of time on this as well. I can see both sides. From the author's perspective their focus is their product/system. Any extra time they spend is not contributing to that. They've already spent a fair amount of time helping root cause the issue and from their perspective once it's clear what the issue is they're done. The author also seems to work on open source. In this case they are the customer of a product, granted an open source one, and they've helped the vendor (the maintainer) figure out something is broken. Their expectation is that the vendor takes things on from there and doesn't put up some bureaucracy.

That said ofcourse you paid nothing for this and you should expect nothing but the OSS project also has no expectations that their customers support them if those customers aren't getting their expectations met. In today's world one unhappy customer can give you a pretty bad rep, as is happening here. Now if you don't care then you don't care. But the argument that because your product is "free" then your customers have no voice doesn't sound that great either.

Everyone seems to be pointing how the author disappeared and came back much later. Well, they disappeared because it wasn't a problem or they've worked around it, and came back when they hit the problem again. Just like the maintainer doesn't work for the author the author doesn't work for the maintainer either.

It's also true the ticket now has a lot of history, but the original bug is still the same bug, it's just that now it has been root caused? The maintainer's response of now that you've found a setting that works around the issue you're good and we can close this also is a bit off. And sure, they don't work for anyone so they're welcome to do whatever they want.

As isn't uncommon when two humans communicate online there is some miscommunication here. But you can argue either way. Not being an open source maintainer I don't know what the "protocol" here is but the few times I've filed bugs against an open source product I did personally put in the extra mile to make them actionable. But in my day job I have to deal with all sorts of bug reports and chasing them down to a resolution is part of what makes the product I work on a better one. And yes, I get paid to do that ;)

show 1 reply
reanimusyesterday at 11:14 AM

I don't know, I don't think it's really a huge waste of time considering I just read the entire comment thread in a handful of minutes. And beyond that, failing to comply with RFC requirements is the bug here -- a workaround existing for a specific language isn't a fix.

show 3 replies
teekertyesterday at 12:23 PM

A reasonable reply indeed from the maintainer, this happens a lot where you think together in an issue and identify whats really wrong near the end. Only then is one able to articulate an issue in a helpful, concise way. Perhaps GH could add a feature to facilitate this pattern.

hypeateiyesterday at 11:49 AM

The maintainer should just open a new issue for RFC compliance himself since that's a pretty big issue and he obviously thinks OP spams too much.

This game of stalling / obfuscating via the issue tracker gets very old.

show 5 replies
Phemistyesterday at 11:51 AM

This issue has a similar conversational rhythm that led to the AI agent hit piece that was trending yesterday:

https://theshamblog.com/an-ai-agent-published-a-hit-piece-on...

The OPs blog post also reeks of a similar style to the hit piece.

Given the large delay between the initial report and further responses by the user `feld`, I wonder if an OpenClaw agent was given free reign to try to clear up outstanding issues in some project, including handling the communication with the project maintainers?

Maybe I am getting too paranoid..

SubjectToChangeyesterday at 4:02 PM

Worse yet, despite publishing seventeen blog posts between filing the issue and finally responding to it, he has the gall to open with "Sorry I missed your replies (life gets busy)".

cookiengineertoday at 3:29 AM

I was reading through the complete issue thread and I have to say I probably would side with the wolfSSL maintainers in part but they could have handled it in a nicer way.

"Anthu" only responded with this after "feld" asked why the issue was closed by them, and only then the response you mentioned was written.

"Anthu" could have simply asked before closing the issue and the reporter would have been fine. Like, say "So, this issue meanwhile evolved into RFC compliance and got a bit off track in my opinion. Can you please open up a separate issue for this so we can get this fixed in a more focused manner? That would be very helpful for our workflow. If not, I would open up an issue and reference this one if that's okay with you."

My point is that feld felt a little ignored in their problem, and the support role could have handled it a little nicer. I get that maintainer time is limited, but I would probably recommend an issue template for these matters where there's checkboxes in them like "keep it short, keep it reproducible" and maybe a separate issue template and tag for RFC matters.

On the other hand, "feld"'s blog post reaction was also quite trigger happy and in part in bad faith. They could've communicated the same things in a "non rage mode" after things have calmed down a bit.