alt Hacker NewsI just assume that I’m on video, at any given time.
Not condoning it; just accepting reality.
> It is not there to help you
It’s like those “This call may be monitored for 'quality' purposes.” service calls.
You can bet, that if the recording helps the company, they’ll have it, but if it helps you, well, they didn’t record that call.
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They're used heavily for the companies to harass and dehumanize the workers, too.
"You didn't try hard enough to sell the customer something else when they called with a major problem."
"How dare you deviate from the script and talk to the caller."
"Why did this take ten minutes? Get those call times down."
Gdpr helps with this. I've made a SAR in the past for a recording. It's up to them to decide if the penalty of me having it is worse than the risk of getting caught illegally deleting it after
The best part of those messages is that they give you tacit permission to record the call on your phone.