alt Hacker NewsI built a commercial product that competes with open source alternatives in my space, and this tension is constant. People ask why they should pay me when they could use the open source version. And the honest answer is: if you have the time and expertise to run, maintain, and interpret the open source tool yourself, you absolutely should.
I'm not owed your money any more than Rich is owed your contributions. But most people asking that question are really asking 'can someone else do the hard part for free,' which is exactly the entitlement he's describing, just pointed at a different target.
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The other common “entitlement” is getting miffed when their suggested enhancement isn't something that you intend to do, or will/might get done but is very low priority so it won't be soon. Common responses are to suggest that you should reconsider “for the community”⁰, or start a moaning campaign on social media to try to get others to chip in and nag you. Or “threaten” to use something else instead, which always amused me¹ [way back] when I had some f/oss stuff out there.
Expecting quick responses to security issues is one thing, and perfectly acceptable IMO, but new features/enhancements or major changes (that might break other workflows, most importantly mine!) is quite another.
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[0] My response years ago when I had f/oss code out there was sometimes “why don't you do it for the community, and submit a patch?” which usually got an indignant response. Though these days if I ever publish code again it'll be on more of an “open source not open contribution” basis, so I'd not be accepting patches like that and my response would be more along the lines of “feel free to fork and DIY”.
[1] So, if I do the thing I don't want to do right now, you'll stay and probably keep making demands, and if I don't do the thing that I don't want to do right now, you'll go away and bother someone else? Let me think about that…
my more generous interpretation of the situation is that people do not see the work / effort / complexity of operating a solution. They think that open source is free, when in reality it is cheaper (generally) but not free.
You need to pay the hosting. You need to install it, configure it, and patch it. And when stuff breaks, you have no one to call upon but yourself.
But, as you say, if you can do all of that, open source is amazing value.
People are always going to neg you in order to try to get more out of you.
During the 00’s I worked for a place that had to pivot because they had a good tool but it wasn’t a daily driver and so the customers didn’t want to pay. They kept imagining some free alternative must exist that didn’t.
They eventually got an exit. Didn’t make anyone rich but they did. But the thing is I showed up to work on that tool, not knowing they’d already pivoted. I did eventually get to work on it a bit, as we found a way to improve one of our other products by fixing bugs in it. I’m kinda glad in retrospect I didn’t work on it first because the code was a mess.
It's an interesting world for sure, I maintain a somewhat popular package and got a form to fill from a Deloitte consultant about security once.
They seemed genuinely confused when I told them I was not going to fill compliance form and make patching commitments for free. Really makes you wonder how many maintainers are letting themselves be taken advantage of.