It’s really disappointing because, a human matchmaker, on the other hand, *does* optimize for “losing 2 customers”. Wouldn’t it be way better for the company’s long-term-health if they charged an appropriate price for making, actually, great connections?
“I found my wife on FindLove” is one hell of a marketing campaign for *future* sales. It’s not like people never break up, and it’s not like people don’t continually enter the dating market or move or whatever.