alt Hacker NewsCustomer interaction has imo always been one of the most important parts in good engineering organizations. Delegating that to Product Managers adds unnecessary friction.
Customer interaction has imo always been one of the most important parts in good engineering organizations. Delegating that to Product Managers adds unnecessary friction.
Having spent more hours than I care to count struggling to control my facial expressions in client-facing meetings your assertion that that friction is unnecessary is highly questionable. Having a "face man" who's sufficiently tech literate to ask decent questions manage the soft side of client relations frees up a ton of engineering resources that would otherwise be squandered replying to routine emails.