logoalt Hacker News

whstltoday at 1:21 AM1 replyview on HN

It's not luck.

Customers want to save money and see projects finished. That anyone can reason with.

Someone inside the company trying to climb the corporate ladder? Different story.


Replies

Insanitytoday at 4:16 AM

+1, customers want their problem solved but at times they struggle to articulate that.

When a customer starts saying “we need to build X”, first ask what the actual problem is etc. It takes actual effort, and you need to speak their language (understand the domain).

But if you have a PM in the middle, now you just start playing telephone and I don’t believe that’s great for anyone involved.