alt Hacker NewsHe would say to trust the workers, but also all the other things you need to do in addition to trusting the workers. Look at his 14 points. You need to do all the things to get all the benefits.
This is why Deming never landed here. He espouses a complex view, and most people just aren't that smart or skilled. He also espoused pride in craftsmanship, quality, and analysis, things most American workers don't value as much as the Japanese, which is another reason Toyota took them up so quickly while it took us 50 years.
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orochimaaru • today at 5:28 PM
American managers don’t espouse pride in craftsmanship, quality, etc. The actual worker cares.
> He also espoused pride in craftsmanship, quality, and analysis, things most American workers don't value as much as the Japanese
Is that American workers or American managers? Because in my experience, it's usually managers pushing against those values. It seems like American business culture sees quality and craftsmanship as money left on the table that should be sent to the shareholders, so there's always pressure on workers to cut corners. Also American managers are too quantitative, and quality and craftsmanship are hard to quantify (unlike dollars).
Workers like "craftsmanship, quality, and analysis," not the least because they make their job more satisfying (no one enjoys pushing out low quality junk), but most aren't stubborn enough to keep pushing for them against management resistance.