That's pretty funny on a few levels, not in the least that they required a "secure" password like that but stored them in plain text.
My bank’s password field is case insensitive. Of course they could have lowercased it before hashing but I doubt it.
Yeah I was a bit shocked... like... you're not supposed to know that!
I regularly conduct transactions at the branch of my local bank wherein they ask me for no credentials whatsoever. I also once forgot to bring my account number with me and the teller said "no worries, I'll look it up for you." Kind of horrifying.