IMO Copilot was "we need to give these people rope, but not enough for them to hang themselves". A non technical person with no patience and access to a real AI agent inside a business is a bull in a china shop. Copilot Cowork is the closest thing we have to what Copilot should have been and is only possible now because models finally got good enough to be less supervised.

FWIW Gemini inside Google apps is just as bad.