8,500 IT workers in the IRS is insane.
They barely have any products, and they contract externally for so much other work
They have 150 million paying "customers" (not including businesses) and bring in $5 trillion+ yearly.
They built IRS Direct File which was a huge improvement. Then the administration killed it to serve tax prep companies.
The public sector is where you need 12 people (and a project manager) to build an Access database.
They have worked recently to implement a self-hosted tax submission system and given their rate of return while there may be some mismanagement it is one of the most provably efficient organizations in the government netting 415$ for every dollar of funding in 2024.