alt Hacker NewsThis is the best post to HN in quite some time. Kudos to the detailed and structured break-down.
If the author had a Ko-Fi they would've just earned $50 USD from me.
I've been thinking of making the leap away from JIRA and I concur on RDS, Terraform for IAC, and FaaS whenever possible. Google support is non-existent and I only recommend GC for pure compute. I hear good things about Big Table, but I've never used in in production.
I disagree on Slack usage aside from the postmortem automation. Slack is just gonna' be messy no matter what policies are put in place.
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What do you use if not slack? OPs advice is standard best practice. Respect peoples time by not expecting immediate response, and use team or function based channels as much as possible.
Other options are email of course, and what, teams for instant messages?
Anecdotally I've actually had pretty good interactions with GCP including fast turn arounds on bugs that couldn't possibly affect many other customers.