I think most big tech companies are like this and it's just going to get worse as AI adoption increases internally.

2 days ago I tried to create new gmail account and Google insisted that my phone number was used too many times. Fine, I'll pay for a new workspace account... Submit my billing information, that same that I use on other accounts but now there is an extra validation step that requires my ID and copies of my bank statement. Wasn't happy about that but tried it anyway. They expected my entire checking account number to appear on my bank statement. My bank account number is for my entire account and not just the checking portion but even if they were the same my bank redacts parts of the number so that if anyone gets my statement they can't just start drafting money.

The additional information section where I explain things is obviously ignored because the auto generated responses are sent pretty fast.

I can't decide what the saddest part is, the fact that their "give us a moment" emails that are send immediately after submitting still say they need extra time to process the request due to limited staffing because of covid or the fact that Gemini was brutal in criticizing them when I asked if it was normal to expect complete account numbers on the statement.

Similar to OP, the embedded help chat got in a loop of telling me I needed to speak to a rep to fix the issue and when attempting to connect me it would deny the request because I wasn't a paying customer yet.