> a DTS person

Quinn the Eskimo, no doubt. I'm convinced he or she is the only actual human being providing developer technical support at Apple. Certainly the only one I've ever successfully communicated with. Support tickets go to robots who are incapable of providing relevant answers. Maybe Quinn is an alias with a team of humans behind it, but I don't think so. I've had him or her take forum posts to private e-mail and it does seem like a single person.

Unfortunately, even Quinn is fully at the mercy of Apple's internal bureaucracy, which is quite formidable.