I remember one time there was a random Philips TV that just kept crashing when the user tried to do "right" on the last item in a horizontal menu. The client kept testing on this TV, and we spent 3 weeks because my team lead at the time wouldn't trust me that I needed the TV to solve it.
They finally agreed to send us the TV. Solved the issue in 10mins.
Who do I send my TV to to figure out why launching the DR app (Danish public broadcaster) on my Philips TV will power on the PlayStation and then crash?
Normally I'd just use the AppleTV, but the kid stole the AppleTV to watch cartoons in the guest bedroom. I continuously surprised that a 10 year old AppleTV still a better option than using the apps that comes with the TV.