At some point, at least if businesses want to have AI “Agents” act as employees, then it needs to cease being stateless.

There’s a lot of hidden context in day to day work that a human often times wouldn’t even know to explain to the AI or even think that they’d have to include it, things that are just “known” by default of working somewhere for a long time.

With coding, there’s at least the entire codebase as context. With more creative tasks, it becomes murky. Even something as “simple” as sending a price increase notification to customers. There’s a lot of nuance in that, and customer relationship history you’d have to feed to the AI as context to get it right, yet a good CSR would just factor that context into their writing without a second thought.

There is a point, and it is reached very early, where it’s more costly and less productive to feed the AI as much context as you can try to imagine you’d need to give it vs. just doing it yourself. If I’m at the point of writing an entire document of history and context, into what’s effectively a full page prompt, then why bother with AI at that point.