I completely agree. If AI can't do 100% of a job then you can't remove the job.
And most jobs that can be automated already has been automated using traditional software.
If AI does 90% of the work, you can either do more work with your current staff, or fire a portion and have them do the same amount of work.
A lot of jobs that can be automated haven't been because it's not worth it is because the people with domain knowledge can't imagine automating it is other related problems.
I'm not sure if LLMs will change that or not
You can replace it with a much lower paid employee though.
Remove the job.. but have one super skilled coordinator managing and teaching agents the last 10% (or doing the 10% of the job)