Personally the experience getting tickets at the moment is horrible.

Endless queues, scalpers grabbing tickets within a second. Having to wait days/weeks periodically checking to see if a ticket is available.

The only platform I’m aware of that does guarantee a ticket can be purchased if available is Dice once you join a wait list. You get given a reasonable time to purchase it in too.

So I can see why people would prefer to defer this to an agent and not care about the implementation, I personally would. In the past I’ve been able to script notifications for it for myself and can see more people benefiting from it.