Yes. The key point of view being from someone outside the US. I cannot speak for those in the US. But the point is techies outside the US had been reduced to merely configuring US products. Speaking where I am from IT organisations were now being led by accountants and lawyers because there wasn't any decision to make, just go with Office 365. The hardest part was negotiating the often opaque licensing. There has been a revitalization of the craft of software development and I think in the long run this will be good for the industry. Yes there might be fragmentation but hopefully standards start getting adopted to counter this fragmentation and interoperability.