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anthonypasqtoday at 3:16 PM1 replyview on HN

now youre arguing openAI has a distinctly better product not just that they are hoping for high switching costs


Replies

brooksttoday at 3:52 PM

No, not at all.

I am arguing that “distinctly better” isn’t the most important thing in consumer products. Habits, familiarity, and individual taste at far far more important.

People just build affinity to products. The vast majority of people buy the same brand toothpaste they grew up with. “Better” isn’t even a consideration.